Frequently Asked Questions (FAQ)
1. Orders & Payments
-
How do I place an order?
Browse our catalog, select your items, and click “Add to Cart.” Proceed to checkout, fill in your shipping information, and select your payment method to complete your purchase.
-
What payment methods do you accept?
We accept PayPal as well as major credit/debit cards via secure SSL-encrypted checkout. All transactions are billed in Euros (€).
-
Can I modify or cancel my order after placing it?
We process orders quickly. If you need to cancel or make changes, please contact us immediately at Support@emarketo.shop within 1 hour of placing your order. Once processing has begun, modifications or cancellations cannot be guaranteed.
2. Shipping & Delivery
-
Where do you ship?
We currently ship exclusively within Germany.
-
How much does shipping cost?
We offer Free Standard Shipping (€0.00) on all orders within Germany, with no minimum purchase required.
-
What are your delivery timeframes?
-
Order Cut-off Time: 5:00 PM (CET), Monday–Friday
-
Handling Time: 1–2 business days (Mon–Fri)
-
Transit Time: 3–5 business days
-
Total Estimated Delivery Time: 4–7 business days
-
-
How can I track my order?
Once your package is dispatched, you will receive a shipment confirmation email containing a tracking number to monitor your delivery status.
3. Returns & Refunds
-
What is your return policy?
You have 30 days from the date of delivery to request a return or exchange. Items must be unused, in their original condition, and in their original packaging with all tags attached.
-
How do I initiate a return?
Contact our support team at Support@emarketo.shop with your order number and reason for return. We will issue a Return Authorization along with return shipping instructions.
-
Who pays for return shipping?
For changes of mind or customer remorse, the customer pays the return shipping fee. If your order arrives damaged, defective, or incorrect, Emarketo will cover the return shipping costs.
-
When and how will I receive my refund?
Once your return is inspected and approved, refunds are processed within 5–7 business days. Refunds are issued to your original method of payment (e.g., directly back to your PayPal account or credit card).
4. Customer Support
-
How can I contact customer service?
-
Email: Support@emarketo.shop
-
Physical Address: SCHWARZBURGSTRAßE 4, GERA THURINGIA 07552, Germany
-
Live Chat & Contact Form: https://emarketo.shop/contact-us/
-
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM CET
-
Response Time: We aim to respond to all inquiries within 24–48 business hours.
-
