Emarketo SCHWARZBURGSTRAßE 4 GERA THURINGIA 07552 Germany Customer service contact: https://emarketo.shop/contact-us/ Support@emarketo.shop Live chat support available
At Emarketo, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a transparent and straightforward return and refund process to ensure your peace of mind.
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Return Window
You have 30 days from the date of delivery to request a return or an exchange. Requests made after this 30-day period will not be eligible for a refund or exchange.
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Eligibility and Item Condition
To qualify for a refund or exchange, items must meet the following criteria: Condition: The item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. Proof of Purchase: An order number or receipt is required for all return requests.
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How to Initiate a Return
Request: Email Support@emarketo.shop with your order number and the reason for the return. Authorization: Our team will provide you with a Return Authorization and the specific return address within 24–48 business hours. Shipping: Securely package the item and ship it to the address provided by our support team. Note: Returns sent without prior authorization may not be accepted or processed.
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Return Shipping Costs
Customer Remorse: For changes of mind, “don’t like it,” or incorrect size selection, the customer is responsible for paying their own return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, Emarketo will cover the return shipping costs. Please contact us immediately with your order details so we can resolve the issue at no additional cost to you.
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Refunds and Processing
Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Timeline: Approved refunds are processed within 5–7 business days. Method: Refunds will be automatically applied to your original method of payment.
Customer Support and Contact Information
For any questions regarding your shipment or to check the status of an order, please contact us using the details below: Business Name: Emarketo
Email: Support@emarketo.shop
Physical Address: SCHWARZBURGSTRAßE 4, GERA THURINGIA 07552, Germany
Live Chat: Available via the chat icon on our website
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM CET
Response Time: We aim to respond to all inquiries within 24–48 business hours.
